Side by side
| LG | Samsung | |
|---|---|---|
| Company | LG Electronics, South Korea | Samsung Electronics, South Korea |
| Known for | Smart home features through the LG ThinQ app and design-focused models | WindFree airflow and SmartThings app integration |
| Strong in | High-wall, multi-split and ducted | High-wall, multi-split and ducted |
| Good fit for | Homeowners who want app control that fits with other smart appliances | Homeowners who dislike direct airflow, or already use SmartThings |
Where they differ
LG leans on its ThinQ app and design-focused indoor units. Samsung's headline feature is WindFree airflow, which avoids a direct draught in cooling mode, with control through SmartThings.
If you already use one brand's appliances and app, sticking with it keeps things simple. Otherwise, compare the models on heating performance first, since that is what most New Zealand homes need.
Local support
With either brand, check that your installer supplies and services it regularly, and ask who handles warranty work in your area.
The installer matters more than the badge
Most installers are dealers for a few brands, and they know those ranges well. A correctly sized, well-placed unit from either brand will outperform a poorly installed one from the other.
Ask for quotes on the specific models, compare cold-weather heating output, noise and warranty terms, and choose the installer you trust to do the job properly.